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Shipping & Returns

Shipping & Returns

Returns Policy

We request, you must, without delay, inspect and verify the order you have received. Please contact us immediately if there is an error in order received or any other concern.

Due to the nature of use of these regulated medical waste management products we can accept returns of unopened, undamaged items with RAN only. Returned products should be in resalable condition. 

The following products are non-returnable - Bio-hazard/sharps containers PWS-BH-20, PWS-BH-5, Isolyser/SMSm 18G, Isolyser/SMSm 18G are non-returnable. 

If you change your mind and decide to return, You may return most new, unopened items in re-salable condition within 10 days of the delivery. There will be 20% restocking fee and also, buyer is responsible for all shipping cost including return shipping cost. Please email us at sales@archtechnochem.com for RAN (Return Authorization Number).

If you decide to exchange the product for a different size and/or category of the product you ordered, You may exchange most new, unopened,undamaged items in re-salable condition within 30 days of the delivery. A buyer is responsible for all the shipping costs including return shipping. There will be no restocking fees for the product exchange. Please email us for EAN (exchange authorization Number) and more detail. A customer will place a new online order for the product desired for an exchange with EAN under 'Order Comments' at the 2nd step after shipping address and shipping method.

We'll refund full product price, including all shipping cost if and only if, the return is a result of our error (i.e. you received an incorrect item, etc.). The returned items should be unopened, undamaged and in resalable condition.

You should expect to receive
your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.

Please refer Return Policy FAQ.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to addresses within 50 states of USA.
We DO NOT ship to any P.O. Box addresses. Please contact us through email for any International destinations. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Please note that some of the items are dropped shipped and the shipping rates depends on the location.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

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