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Return Policy FAQ

Return Policy FAQ

Return Policy FAQ

Q: Can I return the products?
A: We request, you must, without delay, inspect and verify the order you have received. Please contact us immediately if there is an error in order received or any other concern.

Due to the nature of use of these, regulated medical waste management products we can accept returns of unopened, undamaged items with RAN only. Returned products should be in resalable condition.

The following products are non-returnableBio-hazard/sharps containers PWS-BH-20, PWS-BH-5, Isolyser/SMSm 18G, Isolyser/SMSm 18G are non-returnable. 

If you change your mind and decide to return the product, You may return most new, unopened items in re-salable condition within 10 days of the delivery. There will be 20% restocking fee and also, buyer is responsible for all shipping cost including return shipping cost. Please email us at sales@archtechnochem.com for RAN (Return Authorization Number). 

If you decide to exchange the product for a different size and/or category of the product you ordered, You may exchange most new, unopened,undamaged items in re-salable condition within 30 days of the delivery. A buyer is responsible for all the shipping costs including return shipping. There will be no restocking fees for the product exchange. Please email us for EAN (exchange authorization Number) and more detail. A customer will place a new online order for the product desired for an exchange with EAN under 'Order Comments' at the 2nd step after shipping address and shipping method. 

We'll refund full product price, including all shipping cost if and only if, the return is a result of our error (i.e. you received an incorrect item, etc.). The returned items should be unopened, undamaged and in resalable condition.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.

Q: What is the procedure for product return?
A: Return Authorization Number (RAN) is must to return product.
Each item must be returned in its original packaging within 10 working days from receipt of the product.
We request you to get RAN from us as per the instructions below.
1) Email us at returns@archtechnochem.com with complete details of order date, invoice number, product descriptions, reasons for returns, and your contact information.
2) We will email you RAN form. Please fill the form, sign and fax it back at 858 689 9061.
3) Upon receipt the filled and signed form, we will email you RAN along with returned shipping label.
4) Please get the print out return shipping label, glue it on to product box, write RAN clearly on label, and give it to UPS driver or any UPS store or collection center. Find UPS store or collection center at


Q: Are there any fees for returns?
A: Yes.
There is a 20% restocking fees unless the wrong product has been shipped to you from our warehouse. Customer is also responsible for returned shipping cost. Please note that there is no cost to you for returns if the wrong product has been shipped to you from our warehouse.

Q: How will I know the amount to be credited back to me?
A: We will send you an email with up front calculations to you for returns.
The total amount = product price - returned shipping cost - 20% restocking fees
We don't refund shipping cost, unless it is a shipping error at our end.

Q: When will my account be credited?
A: Upon receipt of returned product, we will evaluate the condition of the returned product. Once it is approved for resalable condition, we will credit the amount we have emailed you and authorized by you. The entire procedure may take 5 to 10 business day after receipt of the product at our warehouse. We will update you with the status by an email. Once returns is processed we will email you a credit memo. please keep it for your record.

We thank you for your continued loyalty and look forward to your business.



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