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'Shop at our webstore' FAQ

'Shop at our webstore' FAQ

 Q: Can I buy directly from your website?

A: Yes. 

Q: How can I buy at your website?

A: Click on 'add to cart' button next to the product you want to buy. Once you add product to cart it will show your cart, where you can change the quantity, and update the cart. If you wish to continue shopping, click on the 'continue shopping' button. You will go back to the product page.

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We DO NOT ship to PO Box. 

Please follow the instructions.

Prior to clicking 'pay' button please review your order and the information.

You can print the receipt of your transaction and order.

A confirmation email is sent to you once your order is processed successfully.

You will also see a confirmation message with a thank-you note at our website.

Your order will be shipped within 24 to 48 hours after confirmed receipt.

Q: How secure is it to shop at your website?

A: Your personal data security, privacy, and satisfaction is our utmost priority and therefore, we have partnered with 'PayPal', one of most trusted and secure online payment options available today. Once you are ready to check-out, click 'check-out' and you will be directed to the encrypted 'Paypal' payment page. Review your order, complete payment details and proceed further to complete the transection.

 Q: What are some other options to place an order?

A: It is completely secure to buy online at our website.

You can place an order by emailing us at sales@archtechnochem.com with complete shipping and contact information. We will contact you to confirm your order and fax you a credit card authorization form. You must fill and sign the form and fax it back to 858 689 9061 Upon receiving the completely filled and signed form, we shall process your order. Once successfully processed we will ship your order within 24 to 48 hours.

 Q. Can I get help placing an order?

If you are experiencing problems with placing an order, please send us an email at customer service, or call us at 1-858 689 4984

 Q: Where all you ship?

A: Currently, Archtechnochem.com offers shipping in all 50states of the USA only. We DO NOT ship to PO Box. For international orders, please contact us by email with products details, your full contact information and best time to reach you.

 Q: Can I request multiple delivery addresses?

A: If you are sending merchandise to multiple ship-to-addresses, please place separate purchase order for each ship-to-address.

 Q: What Sales Tax I would pay?

A: In accordance with applicable state and local laws, we are required to charge sales tax in localities we operate. Arch Technochem does benefit from the collection of sales tax and we remit all taxes collected directly to the appropriate taxing jurisdiction. The appropriate sales tax amount will be added automatically to your purchase price and displayed on the check out section of the site.

Sales tax is charged, on both merchandise and related shipping and handling charges, for orders delivered to addresses.

 Q: Can I change my order?

A: Changes cannot be made to an order once you press Complete Purchase; cancellation of the order may be required.

 Q: Can I cancel my order?

A: Please note that Archtechnochem.com processes your orders immediately. Your order may be in process soon after you press "Complete Purchase".

Please contact us as soon as possible after placing your order at 1-858 689 4984. We will make every effort to stop the processing. We will let you know whether it would be possible to cancel the order.

Q: Why was my order cancelled?

A: You may receive a cancellation notice for one of the following reasons:

Shipping to PO boxes, or an unverified address.

Incorrect credit card information (must be entered exactly as it is on your credit card billing statements)

Incorrect billing information

The credit card number entered on your order is no longer valid

Invalid city and zip code combination.

Declined Credit Card: When you place an order, Pay Pal Payment system electronically requests an approval from your credit card company in an attempt to authorize your purchase. If your credit card company declines the authorization, your order will be cancelled.

Out of inventory. In the event there is not enough inventory of an item to complete your order (or if an item is no longer available), you will receive an email prior to the cancellation to notify you that the item is out of stock.

Once an order is cancelled in our system, we are unable to reinstate it. Please verify that the information you provided is correct and update where necessary, then place a new order.

Q: Can I get a history of orders I've placed?

A: Yes. You can log-in to your account or Please contact customer service.

Q: How do I return an item?

A: Please refer Return Policy FAQor contact us at customer service.

Q: How long will it take to get my order?

A: Once a product is released to the delivery agent, you will receive a shipping confirmation with updated tracking information (if available) including an estimated date of delivery.

Q: When does a Passage of Title occur?

A: Passage of title (or transfer of ownership) on the merchandise you order will occur once you receive the merchandise.

 Q: What is Archtechnochem.com's privacy policy?

A: We do not share your information with any other agency or third party.

Q: Is it safe to click on links provided to third-party websites?

A: Through the selected other portions of our website, you can link to other websites of third parties who have agreed to offer information about their goods and services. Any personal information you provide on the linked pages is provided directly to that third party and is subject that third party's privacy policy. We are not responsible for the content or privacy and security practices and policies of websites to which we Links

from our site to third parties or to other sites are provided for your convenience. We encourage you to learn about their privacy and security practices and policies before providing them with personal information.

 

 

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